FAQ's

Where do we check in?

You can check in at the Da bruno Hotel on Salizzada San Lio (see our Location page) or a member of staff will meet you at Ponte Rialto and escort you to your apartment. If you’re staying at the Ca’ D’Oro apartment our staff will meet you there on Ca’ D’Oro.

NB Please let us know when booking what time you think you’ll arrive (if you’re flying please let us know your flight details) and please provide us with a mobile phone number if you have one.

What do we do if we have any problems with the apartment once we arrive?

Paolo and Francesca live in the area and will be at your service for any queries or issues as well as making sure you make the best of the city by assisting you in any way they can. You’ll be provided with their mobile numbers when you book. In addition, the Hotel Da Bruno, which is staffed 24 hours a day, serves as a point of reference for you.

How do we get there?

Venice can be complicated but hopefully we’ve provided you with enough instruction on our Location page. Ponte Rialto is one of Venice’s best known landmarks and that’s our meeting point. If you have any problems, keep the address of your apartment and more importantly, that of the Hotel Da Bruno (Salizada San Lio, 5726), which is only a few minutes from Ponte Rialto.

What’s the deposit?

We don’t take a deposit. We do however take your credit card details when you book, but we’ll only charge you if you cancel late or just don’t show up at all!

What’s the cancellation policy?

If you need to modify or cancel a booking you must do so at least 14 days before you’re due to arrive if your booking is in low season, 28 days if it’s in high season; otherwise we’ll charge you half the price of your booking. Check the Terms and Conditions when you book to make sure.

Are taxes included?

Yes, the price you see in our booking page is the price you pay.